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At Blaze King, we don't hide behind the small print. While some manufacturers claim to have a Lifetime Warranty, a closer reading may reveal that a Lifetime isn't more
than a few years, and its anything but a full warranty.
This is a summary of a wood product warranty, valid for the original purchaser: For the first five years after purchase, Blaze Kings warranty covers the steel components. The fan assembly, modular thermostat and wood handles are covered for one year from date of purchase. After the first year, for any part covered under warranty, the purchaser will be responsible for paying 20% of the parts current cost in the second year, 40% during the third year, 60% during the fourth year, and 80% during the fifth year. The ceramic glass used in glass doors in not warranted. The catalytic combustor included in some Blaze King wood heating appliances is under warranty by the combustor manufacturer for six years. For the first two years of the warranty, failed combustors will be replaced or repaired at no charge. The purchaser will be responsible for paying 50% of the parts current cost in the third year, 70% during the fourth year, 80% during the fifth year, and 90% during the sixth year. If your Blaze King wood heating product needs to be repaired or replaced because of material or craftsmanship defects within the first five years that you own your appliance, give your Blaze King dealer a call. If they can't resolve the problem, call Blaze King directly. Our number is 1-509-522-2730 in the USA and 1-250-493-7444 in Canada. Just let us know details of the problem, the model, serial number, date of retail purchase, and the name and address of your Blaze King dealer. We may request that you send the parts or the stove or insert to one of our manufacturing locations at your expense. For safety sake, we recommend that prior to using your Blaze King Wood Heating Appliance, have it inspected by your local building inspector or fire department. To activate your warranty, simply return the completed warranty card to Blaze King within ten days of purchase or please fill out our online warranty registration. |
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